Refund policy

Refunds and delivery changes

For help with a refund or delivery, email info@hansgreens.com.

Greens Habit Kit

Try it risk-free. If it's not for you, we'll refund your $5.

Email us to request your Kit refund. The 24-hour delivery-quality claim window below does not apply to this satisfaction promise.

Fresh Greens Plan — first 30 days

Give the Fresh Greens Plan 30 days—or get your money back.

Use it in your actual routine. If it doesn’t earn its place, let us know and we’ll refund everything you paid for the Plan during that time.

You keep the greens.

This satisfaction promise covers your first 30 days on the Fresh Greens Plan. It does not restart with each delivery or apply to Build Your Own orders. Email us to request a refund under this promise; the 24-hour delivery-quality claim window below does not apply.

If any delivery arrives damaged, incorrect, or below our quality standard, contact us and we’ll make it right.

Delivery-quality claims

If your greens arrive damaged, incorrect, or below our quality standard, email info@hansgreens.com within 24 hours of delivery. Include your order number, a description of the issue, and a photo when relevant to the issue.

This 24-hour window applies to delivery-quality claims. It does not limit the separate Greens Habit Kit satisfaction refund or the Fresh Greens Plan’s first-30-days satisfaction promise. Photos are not required simply because the Kit or Plan was not for you.

Returns and exchanges

Because our greens are perishable, we do not accept physical returns or exchanges. This does not affect the refunds and delivery-quality remedies described above.

Refund processing

Approved refunds are processed within 5–7 business days.

Fresh Greens Plan and Build Your Own recurring deliveries

For both the Fresh Greens Plan and Build Your Own recurring deliveries, changes and cancellations must be submitted by Wednesday at 9 PM to affect that week’s delivery. Changes and cancellations submitted after the cutoff apply to the following delivery.

For help with a change or cancellation, email info@hansgreens.com.